Popular Post Vancanneyt Sander Posted October 27, 2023 Popular Post Share Posted October 27, 2023 Hi, Receiving our live alerts on a browser (browser push notifications) or through the app (app push notifications) is something many users are subscribed to. But delivering free push notifications to a vast growing amount of users gives us an ever rising bill, sending push notifications isn't free for us. People who are subscribed to our push notifications but never opened the app or visited the site in more than 6 months will now receive a push notification with the title "We haven't seen you in a while" to re-engage with SpaceWeatherLive so they keep receiving push notifications. Everyone that doesn't re-engage and doesn't visit us costs us money and will be removed and won't receive push notifications from us unless the app is opened again or resubscribes on the site (browsers). So, if we want to keep SpaceWeatherLive free to use with free push notifications, open the app every now and then and follow the activity when we send out alerts. 5 Link to comment Share on other sites More sharing options...
llij96 Posted November 2, 2023 Share Posted November 2, 2023 My push notifications stopped working—I think for this reason. How do I get them to start working again? They show they’re turned on in the app. Please advise. FYI, the reason I don’t go into the app very often is that I like to have the history of notifications to look back on for the last week or two. Once I go into the app, these get cleared, so I lose the history. Is there a place to see just the simple notification history within the app? If so, I would use that. If not, maybe that’s something you’d consider adding? Either way, I need to figure out how to turn them back on so if I have to go into the app from time to time, now I will. Thank you! Link to comment Share on other sites More sharing options...
Vancanneyt Sander Posted November 2, 2023 Author Share Posted November 2, 2023 12 minuten geleden, llij96 zei: My push notifications stopped working—I think for this reason. How do I get them to start working again? They show they’re turned on in the app. Please advise. FYI, the reason I don’t go into the app very often is that I like to have the history of notifications to look back on for the last week or two. Once I go into the app, these get cleared, so I lose the history. Is there a place to see just the simple notification history within the app? If so, I would use that. If not, maybe that’s something you’d consider adding? Either way, I need to figure out how to turn them back on so if I have to go into the app from time to time, now I will. Thank you! We haven’t removed any users yet, only send out two notifications to users who we haven’t seen in a year. Once we remove users, opening SWL app will create a new push profile and notifications will work again. Can you send us your push notification ID that you can find under the app menu Help -> Push notifications (bottom of the page), that way we can see how it’s currently configured. Keep in mind that it can be device related and/or ISP related. Link to comment Share on other sites More sharing options...
llij96 Posted November 2, 2023 Share Posted November 2, 2023 I don’t see “push notifications” in the help menu??? Interestingly, as I was looking for it, I received a notification! Maybe looking around the app corrected the problem? Link to comment Share on other sites More sharing options...
Vancanneyt Sander Posted November 2, 2023 Author Share Posted November 2, 2023 8 minuten geleden, llij96 zei: I don’t see “push notifications” in the help menu??? Interestingly, as I was looking for it, I received a notification! Maybe looking around the app corrected the problem? Oh yeah 🙈 I should restore that menu item until the new app version is released, sorry for that! In our next app update we’ll have a FAQ available in the push notification configuration screen where the ID will be found. Good you’ve received the latest notification 👌 1 Link to comment Share on other sites More sharing options...
llij96 Posted November 3, 2023 Share Posted November 3, 2023 Nope, definitely not fixed as there was an M flare within last 24 hours & no notification. I tried deleting app & Re-downloading, rebooted my phone… still nothing. Link to comment Share on other sites More sharing options...
Vancanneyt Sander Posted November 3, 2023 Author Share Posted November 3, 2023 If you use a VPN, some VPNs can block connections from our push notifications provider. Please disable the VPN and see if this resolves your issue. In certain countries connections to our push notifications provider can be blocked by the ISP, this is something out of our control. For Samsung devices: Please make sure to disable "Do not disturb" mode and "Power Savings" as these can block notifications. Link to comment Share on other sites More sharing options...
llij96 Posted November 3, 2023 Share Posted November 3, 2023 I don’t use a VPN or Samsung. iPhone 12 w/ AT&T Link to comment Share on other sites More sharing options...
Vancanneyt Sander Posted November 4, 2023 Author Share Posted November 4, 2023 14 uren geleden, llij96 zei: iPhone 12 You’re currently the only iOS user that has this issue. you can try following steps: https://www.businessinsider.com/guides/tech/why-am-i-not-getting-notifications-on-my-iphone?international=true&r=US&IR=T Link to comment Share on other sites More sharing options...
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