Nomad Posted March 29, 2023 Share Posted March 29, 2023 Hello and thank you for your fine app. When I installed the app onto my iPhone 12 Pro Max iOS v.16.3.1, I was not prompted to enable notifications. I looked at all the recommended settings and there is no place to enable. Can anyone help? Many thanks! Link to comment Share on other sites More sharing options...
Nomad Posted March 30, 2023 Author Share Posted March 30, 2023 Same issue noted with iPad. Link to comment Share on other sites More sharing options...
Marcel de Bont Posted March 30, 2023 Share Posted March 30, 2023 Notifications should be enabled by default. Go to the menu, settings and manage push alerts. You can choose which alerts you want there. Let me know if you have any more issues and me or @Vancanneyt Sander will help. Does your device allow notifications from our app? Link to comment Share on other sites More sharing options...
Nomad Posted March 30, 2023 Author Share Posted March 30, 2023 (edited) @Marcel de Bont, @Vancanneyt Sander Good morning and thank you for the prompt response. When I go to settings, manage push alerts, I arrive at the subscriptions page. All I receive is the spinning icon and it does not advance from there. UPDATE: I found the issue. I use NordVPN on my phone, so I paused it and the subscription options appeared. Does this mean I have to disable my VPN on my devices? I don't think we should have to do that. Any thoughts? Thank you. Edited March 30, 2023 by Nomad Link to comment Share on other sites More sharing options...
Marcel de Bont Posted March 30, 2023 Share Posted March 30, 2023 Hmmm strange, @Vancanneyt Sander needs to look at this what is going on here. Link to comment Share on other sites More sharing options...
Nomad Posted March 30, 2023 Author Share Posted March 30, 2023 More information: It works with the VPN enabled, however there is an option that blocks it. When "Threat Protection" is enabled, that is where the block occurs. The feature is somehow identifying either the page or - more likely - the advertising as being "malicious". I purchased a subscription to remove the ads and that did not help. I retested the subscriptions page and it now times-out with an error: Error retrieving tags. Hope this helps. Link to comment Share on other sites More sharing options...
Solution Vancanneyt Sander Posted March 30, 2023 Solution Share Posted March 30, 2023 Firewall rules can block requests from our push notifications provider. VPN often also use rules that block legitimate requests. We can’t control external firewalls so we can’t deliver support for that. Our own firewall can also block requests but to identify that we need to look it up with your external IP address (but due to VPN that is also difficult) Link to comment Share on other sites More sharing options...
Nomad Posted March 30, 2023 Author Share Posted March 30, 2023 Makes perfect sense. As I enjoy using the application, I will disable the threat protection functionality as I am savvy enough to know what url's I should and shouldn't visit Thanks for the prompt support and have a great day. 1 Link to comment Share on other sites More sharing options...
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